Have any of us not had the frustration of speaking with a bureaucrat whose reply to our problem is "Those are the rules" or "That's what the computer tells me"? Or, worse yet, hitting a "call tree" that doesn't include our option and has no operator?
In an older example, quite a few cities quit sponsoring 4'th of July fireworks shows--not because of any new laws, but because the insurance company algorithms decided it was risky and therefore to be punished with extra fees.
No comments:
Post a Comment